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LBC Exterior Cleaning Ltd
Website: https://www.lbcclean.co.uk
Last updated: 19 October 2026
1. Introduction
LBC Exterior Cleaning Ltd (“LBC”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, enquire about our services, request a quotation, become a customer or otherwise interact with our business.
We comply with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).
By using our website, you acknowledge that you have been provided with this Privacy Policy.
2. Who We Are
Company: LBC Exterior Cleaning Ltd
Company Registration Number: 07857705
Registered Office: Southern Cross Commercial Centre, Swanland Road, North Mymms, Hatfield, AL9 7TS
Website: https://www.lbcclean.co.uk
Telephone: 020 8088 0611
Email: [Insert designated privacy contact email]
LBC Exterior Cleaning Ltd is the data controller responsible for the personal information described in this policy.
3. Information We Collect
We may collect and process the following categories of personal information.
Personal and contact information
- Full name
- Email address
- Telephone number
- Residential or business address
- Company name and job title
- Billing and payment information
Enquiry and customer information
- Details of services requested
- Property addresses and site information
- Site survey notes, photographs and videos
- Quotations, proposals and contracts
- Appointment and booking details
- Communications, correspondence and customer feedback
- Invoices, payment records and transaction history
Website and technical information
- IP address
- Browser type and device information
- Website usage and interaction data
- Referral sources and website traffic information
- Cookie preferences and associated identifiers
Marketing information
- Marketing communication preferences
- Responses to promotional emails
- Interactions with our advertisements
- Information submitted through advertising enquiry forms
We may receive information directly from you, from your employer or representative, from property managers or other parties arranging services, and from third-party enquiry or advertising platforms.
We do not intentionally collect sensitive personal information through our general website enquiry forms. Please avoid submitting unnecessary sensitive information.
4. How We Use Your Personal Information
We process personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and providing quotations | Legitimate interests or steps before entering a contract |
| Arranging surveys, bookings and providing cleaning services | Contract or legitimate interests |
| Managing customer relationships and service communications | Contract or legitimate interests |
| Processing invoices, payments and accounting records | Contract and legal obligations |
| Maintaining records of completed work, photographs and site conditions | Legitimate interests |
| Managing complaints, disputes and legal claims | Legitimate interests and, where applicable, legal obligations |
| Sending relevant marketing communications | Consent or legitimate interests, where permitted by PECR |
| Improving our website and understanding its performance | Legitimate interests or consent, as applicable |
| Protecting our website, systems and business against misuse | Legitimate interests and, where applicable, legal obligations |
Where we rely on legitimate interests, we consider whether those interests are outweighed by your rights and freedoms.
5. Enquiries, Quotations and Customer Management
When you submit an enquiry through our website, telephone, email or another communication channel, we use the information provided to respond to your request.
We may contact you by telephone, email or other appropriate communication methods to discuss your requirements, arrange site surveys, prepare quotations and follow up on proposals.
We may store enquiry and customer information in customer relationship management (CRM), estimating, scheduling, accounting and business management systems.
These systems help us manage enquiries, deliver services, maintain accurate records and provide customer support.
Where you have requested a quotation, we may contact you to follow up on that quotation. Any separate promotional marketing will be carried out in accordance with applicable marketing and privacy laws.
6. Marketing Communications
We may send marketing communications about our exterior cleaning services, planned preventative maintenance, specialist cleaning solutions, promotions and relevant company updates.
These communications may include email newsletters, service reminders and promotional offers.
We will only send electronic marketing where we have the appropriate consent or another permission under applicable law, including where the relevant existing-customer exemption applies.
Where permitted, we may also contact relevant business representatives about services that may be of interest to their organisations, subject to applicable marketing rules and the right to object.
You can opt out of direct marketing at any time by using the unsubscribe link in a marketing email or contacting us directly.
We will respect your marketing preferences and maintain suppression records where necessary to ensure you are not contacted again for marketing purposes.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage and measure marketing performance.
These may include:
- Essential cookies: Required for website security and core functionality.
- Analytics cookies: Help us understand website traffic and visitor behaviour.
- Functional cookies: Remember preferences and improve website usability.
- Advertising cookies: May be used to measure advertising performance and deliver relevant advertisements.
We may use third-party website analytics and advertising services, subject to the technologies actually enabled on our website.
Where consent is legally required, non-essential cookies and similar technologies will only be activated after you have provided the necessary consent.
You may manage your preferences through our website’s cookie controls, where available, and through your browser settings.
Further information about the cookies in use, their providers and their duration should be provided in our website’s cookie information or cookie management interface.
8. Photographs, Videos and Site Surveys
As part of our exterior cleaning services, we may take photographs and videos of properties, buildings, cleaning activities and completed work.
These records may be used to:
- Assess site conditions and prepare quotations.
- Plan and deliver cleaning services.
- Document the condition of surfaces before and after cleaning.
- Support quality assurance, health and safety and staff training.
- Investigate complaints or resolve disputes.
- Demonstrate completed work to customers.
We may also use suitable project photographs and videos for marketing purposes, including on our website, social media channels, brochures and case studies, where we have an appropriate lawful basis and any required permissions.
We take reasonable steps to avoid unnecessarily identifying individuals, disclosing private information or publishing confidential customer details.
Where identifiable individuals appear in marketing materials, we will obtain consent or establish another appropriate lawful basis before publication.
Customers may contact us to raise concerns about the use of project imagery.
9. Sharing Your Personal Information
We may share personal information with trusted third parties where reasonably necessary to operate our business.
These may include:
- CRM and business management software providers.
- Website hosting and IT support providers.
- Accounting, invoicing and payment service providers.
- Email and marketing platform providers.
- Surveying, scheduling and project management providers.
- Subcontractors and service delivery partners.
- Professional advisers, insurers and legal representatives.
- Regulatory bodies and public authorities where required by law.
Where third parties process personal data on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
We do not sell personal information to third parties for their independent marketing purposes.
10. Data Storage and Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include access controls, secure cloud-based systems, password protection, staff confidentiality requirements and appropriate security procedures.
Access to personal information is restricted to employees, contractors and service providers who require it for legitimate business purposes.
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting legal, accounting, contractual and regulatory requirements.
Our retention periods depend on the type of information and the reason it is held.
For example:
- Customer and financial records: Generally retained for six years after the relevant accounting period or transaction, or longer where legally required.
- Enquiries and quotations: Retained for a reasonable period to manage enquiries, follow up quotations and maintain business records.
- Project photographs and survey records: Retained where necessary for service records, quality assurance, contractual obligations or potential disputes.
- Marketing information: Retained while there is a lawful reason to send marketing or maintain records of preferences and objections.
- Website analytics information: Retained according to our configured analytics and cookie retention settings.
When information is no longer required, we will securely delete, anonymise or otherwise dispose of it.
12. International Data Transfers
Some of the third-party software and cloud service providers we use may store or process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that transfers comply with applicable UK data protection requirements.
This may include reliance on UK adequacy regulations, appropriate contractual safeguards or another lawful transfer mechanism.
You may contact us for further information about the safeguards applicable to relevant transfers.
13. Your Data Protection Rights
Under UK data protection law, you may have the following rights:
- Right of access: Request a copy of the personal information we hold about you.
- Right to rectification: Ask us to correct inaccurate or incomplete information.
- Right to erasure: Request deletion of your personal information in certain circumstances.
- Right to restrict processing: Ask us to limit how we use your information in certain circumstances.
- Right to object: Object to certain processing, including processing based on legitimate interests.
- Right to data portability: Request certain information in a structured, commonly used and machine-readable format.
- Right to withdraw consent: Withdraw consent at any time where we rely on consent.
These rights are subject to applicable legal conditions and exemptions.
You also have the right not to be subject to certain solely automated decisions that produce legal or similarly significant effects, where the relevant legal protections apply.
To exercise your rights, please contact us using the details in Section 2.
We will respond within the timeframes required by applicable data protection law, normally within one month.
14. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, review websites and other external services.
We are not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
15. Children’s Privacy
Our website and services are primarily intended for adults and business customers.
We do not knowingly collect personal information directly from children through our general enquiry or quotation processes.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take suitable steps to address the matter.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, technology or applicable legislation.
The latest version will be published on our website with the relevant updated date.
We encourage visitors to review this page periodically.
17. Contact Us
If you have any questions about this Privacy Policy, how we handle personal information or wish to exercise your data protection rights, please contact:
LBC Exterior Cleaning Ltd
Southern Cross Commercial Centre
Swanland Road
North Mymms
Hatfield
AL9 7TS
Telephone: 020 8088 0611
Email: [email protected]
Website: https://www.lbcclean.co.uk
18. Complaints to the Information Commissioner’s Office
If you are unhappy with how we have handled your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve your concerns.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Website: https://ico.org.uk
Telephone: 0303 123 1113
You may contact the ICO directly without first contacting us.
